Delivery & Returns

Delivery

What are your delivery costs?

Royal Mail Tracked Standard: £4.95 | Royal Mail Tracked Express: £5.95

FREE DELIVERY is available at checkout for all orders over £75 (Royal Mail Tracked Standard).

What are your delivery times?

Royal Mail Tracked Standard: 3–5 working days | Royal Mail Tracked Express: 1–2 working days. For upgraded or fast-tracked services, please contact us.

Can I order more than one hamper per delivery?

Yes. You can order up to 3 hampers per order. For larger orders, place your order as normal and we'll contact you about any additional delivery charges.

My order contains a pre-order item. When will it be dispatched?

Your order will be dispatched in full once all pre-order items are available. We do not split orders across multiple deliveries. Estimated dispatch weeks are shown on each product listing.

Can I order gift packaging only?

No. Our gift packaging represents our brand commitment to quality. We require at least 3 items to be purchased per gift packaging in your order.

My order is a gift. Will prices be shown on delivery?

No. We include only a packing slip showing the items ordered—no prices are displayed.

International Delivery

What international countries do you deliver to?

International delivery services are currently suspended. We apologise for any inconvenience and hope to resume this service shortly.

Returns

What is your returns policy?

We want you to be entirely satisfied. If you wish to return or cancel items:

Before dispatch: Email info@pethamper.co.uk if you haven't received a dispatch confirmation.

After delivery: Return requests must be made within 14 days of receipt. Email info@pethamper.co.uk with your request. You then have a further 14 days to return items via tracked delivery (at your cost). Items must be unopened, untested, in resale condition, with all labels intact and unaltered. We'll inspect items within 3 working days and process refunds within 14 days if conditions are met. Original postage and return shipping costs are non-refundable.

Sale items and personalised items (greetings cards) are non-refundable unless faulty.

My item has arrived damaged. What do I do?

Notify us within 24 hours of receipt. Email info@pethamper.co.uk with photographs of the damaged or faulty item.